Part One: The Fax Machine The XYZ department in a large healthcare organization faced a challenge in serving its patients and the medical team providing patient care. Within the department, the staff often needed additional medical information about patients, information … Continue reading


Nearly every IT project fails or succeeds based on just ten factors. Identifying these factors is the easy part. After you’ve reviewed the list, you’ll have the opportunity to practice using them on some short case studies. 1. People. The … Continue reading


Different experts and analysts identify a range of 7 to 101 ways Information Technology (IT) projects succeed or fail.  Those failures cost billions of dollars per year in the United States alone and should concern anyone in management who is … Continue reading


By 7 AM, Codie Norman, the Cool Kat, a human directional or sign spinner, is on the job. He’s working at the intersection of Grant Road and Swan Road. Norman, who calls his business, “Cool Kat Street Level Promotions“ is … Continue reading